RETURN & REFUND POLICY
- Do you do refunds? No, we do not do refunds, however we can do exchanges (as long as the item is available upon return of item).
Any item returned outside of the 14-day return policy will not be accepted for exchange and returned back to you.
UNPAID TAXES RETURNS
If an item is sent back to us due to unpaid taxes in the country of delivery, shipping charges and return fees of up to $65 will be deducted from the order refund value.
- Email ENQUIRIES@AKILAHSHEARER.COM to notify us of your return/exchange. (NOTE: we will only accept returns where they have been arranged prior to receiving parcels. Any parcels received without prior notification to us, will not be refunded); Include your name, order number, items which you indent to return/exchange
- Wait for a Returns Acceptance Number, which will need to be included on your return slip
Items must be returned to us via a tracked and signed for service. While we cover the shipping cost for orders, the return shipping charges remain the responsibility of customer.
Please clearly mark the package as a return for customs declaration if you are returning from outside North America. If items are not marked as a return and as a result, Akilah Shearer is charged import taxes, this amount will be deducted from your order refund.
We aim to process all refunds within 3-5 working days of receipt back to the warehouse. This time may vary across seasonal times which are busy, sale periods or US bank holidays.
Once we have received your return:
- We will inspect all items to ensure they meet the returns policy. Should any items show signs of wear or damage as listed above, it remains at our disposal to retain the items without refund until you are notified of the refund amount in-line with the condition of the item. You can also opt for covering the return shipping amount for items to be sent back to you.
- We will notify you of the approval or rejection of your return. If your return is approved, your refund will be processed.
- A refund email will be sent to the email address on file to confirm the amount that has been processed back to your original payment method.
- For security reasons we can only process refunds to the original payment method used for the purchase which can take anything up to 10 working days depending on your bank or card issuer.
- If the item is lost or damaged, you are protected via the carrier insurance that we advise you to take out, we will not be able to refund the item in case of damage or loss.
LATE OR MISSING REFUNDS
If you have not received your refund within 10 working days of returning items, please initially check this with your bank. Please contact us at firstname.lastname@example.org so that we can investigate the matter.
Please note, we can only offer exchanges for the same item in a different size. You will be responsible for any shipping costs to us and back to you. All items must be received back in-line with the policy stated above. Any items received that fail to comply with the above, will not be exchanged or refunded.
Please note all sale items are final and no refunds can be made for these. In he case a sale item is returned to us for refund, the return will not be processed and you will be liable for any shipping costs on the return back to you.
All exchange and return items should be sent to:
Akilah Shearer, 2857 Morningside Avenue, Scarborough Ontario, Canada M1X 2E4.